I was working on DFD of an on-going project. For DFD designing I chose Microsoft Visio 2010 but after doing some work on that I came to know that Visio crashes very frequently. Believe me that for callout descriptions I need to copy paste a text and for achieving this task Visio crashed more than 20 times. Totally frustrating. Well I restarted the machine and somehow managed the crashes.
On very next day I need to update that DFD and again same thing happen to me as whenever I click on save, Visio got crashed. So I decide to analyse the problem of Visio and tried to fix it. So from that very time my Visio 2010 is working fine. Below are the description of what I analysed and fixed.
When we install Microsoft Visio 2010 in to system then by default a new add-in installed and activate inside Visio i.e. Send to Bluetooth. As when you open the Visio you will find the last tab as Add-Ins and when you click on that you will find that there is Send to Bluetooth in ribbon menu. This is the root cause of Visio crashing. So I disabled this and Visio working fine for me after doing this. Find steps below:
- Go to File > Options
- Visio Options window will pop up
- On left hand side menu of pop up window, click on Add-Ins
- Now on right hand side area make sure to select COM Add-Ins options in Manage dropdown box.
- Click on Go button that is in front of Manage dropdown box.
- COM-Add-Ins window will pop up
- In the list of available add-ins, unselect the checkbox in front of Send to Bluetooth.
- Click on OK button.
- Restart Visio 2010 and you see that now there is no Add-Ins menu.
- You are now ready to work smoothly.
Cheers 🙂
Dhondiyals's Blog 
It worked perfectly!
Thank you!
Thank you for posting this! It worked perfectly and saved me a lot of time!
Thank you very much..Its working fine .
I was ready to smash the laptop with the amount of times visio-2010 crashed. It was unworkable. After removing the add-in it appears to now work well……..thankyou for the fix.
Its working…Thanks a Lot.
Thank you! I was going nuts!
I don’t have this add-in and it’s still crashing for me. Any other suggestions?
Dude you are a life saver…seriously, you made my day….thank you soo much.
Thanks for putting this page…really helpful
I was so frustrated my new laptop was about to become roadkill. Thanks so much!
Thanks for sharing this! Visio actually crashed when I tried to deactivated the add-in… However, deinstalling the entire Bluetooth app solved my problems!
Great tip, works great. Thanks 🙂
Wow, immediately solved my problem, thx!!!
Finally resolved my crashing… This was driving me crazy. Thanks for the post!
I had a desperate need to work with Visio during my holidays.
After numerous crashes, I went in to the bathroom to cool down my head under the shower.
Meanwhile that I looked into the mirror, I realized that I never saw somebody as green as I did about the misery with my copy of Visio 2010.
Now you got me out of the Gates dungeon, I can see the light again!
Thank you so much for sharing your information.
Thank you so much. I was pulling my hair out trying to work on a file for 2 days; this did the trick. Really appreciate the time you took to investigate and then sharing your findings.
Thank you for sharing this it saved me a lot of time and frustration and now all is working well.
I don’t have this add-in and it’s still crashing for me. Any other suggestions?
Thank you so much! Helpful info!
Wow, great tip and quick fix!!
My Visio 2010 Application does not have the Bluetooth com add-in installed. Visio still crashes upon saving a diagram file. Any other possible solutions?
Problem signature:
Problem Event Name: APPCRASH
Application Name: VISIO.EXE
Application Version: 14.0.7100.5000
Application Timestamp: 51572cac
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.18229
Fault Module Timestamp: 51fb10c6
Exception Code: e06d7363
Exception Offset: 0000812f
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
LCID: 1033
skulcid: 1033
thank you
I tried to find the service pack and there is no service packs which can be applied. This trick fixed the crashing issue. Many thanks for this post
Thanks very very much!
I had to run Visio as administrator and I had to remove it (more than disabling), but that finally stopped the crashes. I got the idea from here (https://social.technet.microsoft.com/Forums/office/en-US/5f060678-458f-4c06-ae63-461cdd8df846/visio-2010-crashing-often-associated-with-copy-and-paste?prof=required).
Thanks for the tip. You put me on the right track. I’m very grateful.
Thank you!!
I had this very issue. In my case, it wasn’t a Bluetooth add-on that caused the problem, but a PDF add-on installed by Acrobat. I guess add-ons are brittle in Visio 2010. Thanks!
same here
Thanks worked great
Hi guys after 2 days of figuring out what’s the matter with visio 2016. So sharing this, I have my Office Pro 2016 already installed before Visio. Since my version is a Click-to-run (c2r) I updated my Office 2016 version for example in the Word > Account > Updates > Update now. After updating it, Visio also works without crashing. 😀